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2 OL-22332-01
Viewing Phone Administration Data
Your system administrator may ask you to access administration data on your phone for
troubleshooting purposes.
The phone shows an
er
ror message when
you attempt to set up
Call Forward All
Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
The phone screen does
not il
luminate under
any circumstances
You may have disabled phone screen illumination on your phone. Contact
your system administrator to determine if this feature is available to you.
The phone screen
app
ears blank and the
Display button is lit
The phone screen appears blank and the Display button flashes. The phone
is powered down (sleeping) to save energy. The phone will power up (wake)
when the system sends the wake up message. You cannot wake the phone
before its scheduled power up time. To wake up the phone plug in the
power adapter. Unplug-plug would not wake up the phone while sleeping.
Your phone displays
“Security Error”.
Your phone firmware has identified an internal error. To wake up the
pho
ne plug in the power adapter. Unplug-plug would not wake up the
phone while sleeping. If the message persists, contact your system
administrator.
If you are asked to... Then...
Access network
configuration data
Choose > Network Configuration and select the network
configuration item that you want to view.
Access status data Choose >
Status and select the status item that you want to view.
Access phone model
information
Choose > M
odel Information.
Access phone call and
voi
ce quality
information
Choose > Status > Call Statistics.
Access VPN
performance
information related to
the data
transmitted
and received
Choose > Status > Network Statistics.
Symptom Explanation