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Advanced Call Handling
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Tips
• If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has
been ringing for the longest time).
• If
you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing
call on that particular line (if available).
• If you hav
e multiple lines and want to pick up the call on a non-primary line, first press for
the desired line, then press a Ca
ll PickUp softkey or button.
• Dep
ending on how your phone is configured, you might receive an audio or visual alert about a
call to your pickup group.
• If
you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 8.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a
phone at a co-worker’s desk or in a conference room).
You can park a call by using these methods:
• Call Park—Use the Park softk
ey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed C
all Park—Press the Transfer softkey during a call. To store the call, dial the Directed
Call Park number and press Transfer again.
• Assi
sted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line
status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press
the flashing Assisted Direct Call Park button.
If you want to... Then...
Store an active call
using Call Park
1. During a call, press Park. You may need to press the more softkey to
see Park.
2. Note
the call park number displayed on your phone screen.
3. Hang up.
Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your
ne
twork to connect to the call.
Direct and store an
ac
tive call at a directed
call park number
1. During a call, press Transfer.
2. Di
al the directed call park number.
3. Press Tr
ansfer again to finish storing the call.