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Basic Call Handling
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Use CallBack to receive
notification when a busy or
ringing extension is available
1. Press CallBack while listening to the
busy tone or ring sound.
2. Ha
ng up. Your phone alerts you
when the line is free.
3. Plac
e the call again.
Note W
hen a call is being chaperoned,
a call chaperone cannot use
CallBack.
Your system
adm
inistrator
See if a line associated with a
speed-dial,
call record, or
directory listing is busy before
placing a call to that line
Look for Busy Line Feature indicators. Using BLF to Determine a
Line State, page 8
Make a priority (precedence)
call (SCCP ph
ones only)
Enter the MLPP access number and then
enter a phone number.
Prioritizing Critical Calls,
page 11
Dial from a Personal Address
Book (P
AB) entry
1. Choose > Personal
Directory to lo
g in.
2. Choose Persona
l Address Book and
search for a listing.
Using Personal Directory
on Your Phone, page 4
Place a call using a billing or
tracki
ng code
(SCCP phones only)
1. Dial a number.
2. After
the tone, enter a client matter
code (CMC) or a forced
authorization code (FAC).
Your system
adm
inistrator
Place a call using your
Extension Mobil
ity profile
Log in to the Extension Mobility service
on a phone.
Using Cisco Extension
Mobility, page 12
Make a call from a mobile
phon
e using Mobile
Voice Access
1. Obtain your Mobile Voice Access
number and end-user PIN from your
system administrator.
2. Di
al your assigned Mobile Voice
access number.
3. Enter y
our mobile phone number,
if requested, and the PIN.
4. Press 1 to mak
e a call to an
enterprise IP Phone.
5. Di
al a desktop phone number other
than your desktop phone number).
Managing Business Calls
Using a Single Phone
Number, page 14
If you want to... Then...
For more information,
see...