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Advanced Call Handling
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 45
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration (See
Privacy, page 45 for exceptions).
If you are sharing a line with co-workers using a different model Cisco Unified IP Phone, they might
be able to add (or barge) themselves to your active call on the shared line. Your phone does not
typically support this feature. If you need it, contact your system administrator for assistance.
Otherwise, enable privacy to prevent co-workers from joining your calls.
Privacy
If you do not want coworkers who share your line to see information about your calls, enable the
Privacy feature. Doing so also prevents others who share the line from viewing or barging your calls.
Working with Shared Lines
You can view information about calls on your shared lines, retrieve a call on a shared line placed on
hold by a co-worker, and prevent others from barging calls.
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared
lines.
If you want to... Then...
See if the shared line is in use Look for the remote-in-use icon next to a red line button
(steady).
View details about current calls on
the shared line
Press the red line button (steady) for the remote-in-use line.
All non-private calls appear in the call activity area of the phone
screen.
Retrieve a held call on a shared line Press the red line button (flashing) for the remote-in-use
line.
Prevent others from viewing or
barging calls on a shared line
1. Press Private ( ).
2. To verify that Privacy is on, look for the feature-enabled
icon
next to an amber line button .
Allow others to view or barge calls
on a shared line
1. Press Private ( ).
2. To verify that Privacy is off, look for the feature-disabled
icon next to an unlit line button .