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Advanced Call Handling
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 43
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,
page 46.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
co-worker’s desk or in a conference room). You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed Call Park—Use the button to direct the call to an available directed call park number
that you dial or speed dial. To retrieve the call from a directed call park number, dial the park
retrieval prefix, then dial or speed dial the same directed call park number.
You can use a Directed Call Park button to speed-dial the directed call park number and to
monitor whether a directed call park number is occupied or available.
Tips
• You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
See your system administrator for details.
If you want to... Then...
Store an active call
using Call Park
1. During a call, press Park. (You may need to press the more softkey to
see Park.)
2. Note the call park number displayed on your phone screen.
3. Hang up.
Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
Direct and store an
active call at a directed
call park number
1. During a call, press .
2. Press Directed Call Park ( ) to speed dial the directed call park
number.
A Directed Call Park (flashing) ( ) indicates the directed call park
number is not available.
3. Press Transfer again to finish storing the call.
Retrieve a parked call
from a directed call
park number
From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number. Or after entering the park
retrieval prefix, press the
(flashing) ( ) to connect to the call.