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Cisco Unified CallManager System Guide
OL-14153-01
Chapter 43 Cisco Unified IP Phones
Phone Administration Tips
Finding All Phones in the Database
To find all phones that are registered in the database, choose Device Name from the list of fields; choose
“is not empty” from the list of patterns; then, click the Find button.
Note The list in the Find and List Phones window does not include analog phones and fax
machines that are connected to gateways (such as a Cisco VG200). This list shows only
phones that are configured in Cisco Unified CallManager Administration.
Messages Button
By performing the following actions, you can configure a voice-messaging access number for the
messages button on Cisco Unified IP Phone models 7970, 7960, and 7940, so users can access the
voice-messaging system by simply pressing the messages button:
1. Configure the voice-mail pilot number by choosing Voice Mail > Voice Mail Pilot.
2. Configure the voice-mail profile by choosing Voice Mail > Voice Mail Profile.
3. Choose the appropriate profile from the Voice Mail Profile field on the Directory Number
Configuration window. By default, this field uses the default voice-mail profile that uses the default
voice-mail pilot number configuration.
Note Typically, you can edit the default voice-mail pilot and default voice-mail profiles to configure
voice-messaging service for your site.
For more information on configuring a voice-messaging service, refer to the “Voice Mail Connectivity
to Cisco Unified CallManager” chapter.
Note For the Cisco IP Phone models 12 SP+ and 30 VIP, you can use phone button templates to configure a
button with the message-waiting feature for access to a voice-messaging service.
Directories Button
The Cisco Unified IP Phone models 7970, 7960, and 7940 can display a directory of employee names
and phone numbers. Although you access this directory from the directories button on the IP phone, you
must configure it before users can access it. To use the corporate directory, you must enter users into a
Lightweight Directory Access Protocol (LDAP) directory that is configured with Cisco Unified
CallManager.
The URL Directories enterprise parameter defines the URL that points to the global directory for display
on Cisco Unified IP Phone models 7970, 7960, and 7940. The XML device configuration file for the
phone stores this URL.
Tip If you are using IP addresses rather than DNS for name resolution, make sure that the URL Directories
enterprise parameter value uses the IP address of the server for the hostname.
If the phone URL was not updated correctly after the URL Directories enterprise parameter was changed,
try stopping and restarting the Cisco TFTP service; then, reset the phone.