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Cisco Unified CallManager System Guide
OL-14153-01
Chapter 43 Cisco Unified IP Phones
Softkey Templates
• Unselected Softkeys—Lists softkeys that are associated with a call state. This field lists the
unselected, optional softkeys of the call state that displays in the Select a Call State to Configure
drop-down list box. The softkeys that are listed in this field get added to the Selected Softkeys field
by using the right arrows. You can add the Undefined softkey more than once to the Selected Softkey
list. Choosing Undefined results in a blank softkey on the Cisco Unified IP Phone.
• Selected Softkeys—Lists softkeys that are associated with the chosen call state. This field lists the
chosen softkeys of the call state that displays in the Select a Call State to Configure drop-down list
box. The maximum number of softkeys in this field cannot exceed 16. See Figure 43-1 for a sample
softkey layout.
Note Cisco recommends that a softkey remain in the same position for each call state. This provides the user
with consistency and ease of use; for example, the More softkey always appears in the fourth softkey
position from the left for each call state.
Figure 43-1 Sample Softkey Layout
Softkey 1 Softkey 2 Softkey 3 More
Softkey 4 Softkey 5 Softkey 6 More
Softkey 7 Softkey 8 Softkey 9 More
Softkey 10 Softkey 11 Softkey 12 More
Softkey 13 Softkey 14 Softkey 15 More
Softkey 16
Column 1 Column 2 Column 4Column 3
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