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Cisco Unified CallManager System Guide
OL-14153-01
Chapter 43 Cisco Unified IP Phones
Softkey Templates
Softkey Templates
Use softkey templates to manage softkeys that are associated with applications such as Cisco Unified
CallManager Assistant or call-processing features such as Cisco Call Back on the Cisco Unified IP
Phones. The administrator uses the Softkey Template Configuration windows in Cisco Unified
CallManager Administration to create and update softkey templates.
Cisco Unified CallManager supports two types of softkey templates: standard and nonstandard. Standard
softkey templates in the Cisco Unified CallManager database contain the recommended selection and
positioning of the softkeys for an application. Cisco Unified CallManager provides the following
standard softkey templates:
• Standard User
• Standard Feature
• Standard Assistant
• Standard Shared Mode Manager
• Standard Manager
Note The default process does not assign a softkey template to the Cisco Unified IP Phone. The administrator
must assign standard or nonstandard softkey templates to the Cisco Unified IP Phone by assigning the
templates individually to each phone or by assigning the device pool to each phone.
The administrator creates a nonstandard softkey template by using the Softkey Template Configuration
windows in Cisco Unified CallManager Administration. To create a nonstandard softkey template, the
administrator copies a standard softkey template and makes changes. The administrator can add and
remove applications that are associated with any nonstandard softkey template. Additionally, the
administrator can configure softkey sets for each call state for a nonstandard softkey template.
The Softkey Template Configuration window lists the standard and nonstandard softkey templates and
uses different icons to differentiate between standard and nonstandard templates.
The administrator assigns softkey templates in the following Cisco Unified CallManager Administration
configuration windows:
• Device Pool Configuration
• Phone Configuration (SIP and SCCP)
• User Device Profile Configuration
• Default Device Profile Configuration
Add Application
The administrator can add a standard softkey template that is associated with a Cisco application to a
nonstandard softkey template. When the administrator clicks the Add Application button from the
Softkey Template Configuration window, a separate window displays and allows the administrator to
choose the standard softkey template that is to be added to the end of the nonstandard softkey template.
Duplicate softkeys get deleted from the end of the set that is moving to the front of the set.