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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)
© 2000 Cisco Systems, Inc. 92
Calling Cisco Technical Assistance Center (TAC)
If you have a problem that cannot be resolved through your own troubleshooting, please call the
TAC for assistance. Before calling TAC, have the following information available:
• Cisco CallManager Details
• Topology
• Logs and Traces you have run during troubleshooting, including SDI and SDL traces
• Stackwalk.txt files from the WINNT\system32 directory and the Cisco CallManager
Trace subdirectory
• “sh-tech” on Cisco IOS Gateways, if applicable
• “sh-tech” on Cisco CallManager
• If the problem is with calls through a Cisco IOS Gateway, please also provide:
o “debug voice ccapi inout”
o “debug isdn q931”
o [AS5300 only] “sh vfc xboard”
o [AS5300 only] “sh vfc x version dspware”
o [AS5300 only] “sh vfc x version vcware”