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Cisco IP Telephony Troubleshooting Guide for Cisco CallManager Release 3.0(1)
© 2000 Cisco Systems, Inc. 14
need—and only the information you need—it’s important to understand how to set the options
on the trace configuration interface.
The trace files are stored in the following default location: C:\Program Files\cisco\bin. A new
trace file is started each time Cisco CallManager restarts, or when the designated number of lines
has been reached.
Following is an illustration of the Cisco CallManager Administration trace configuration
interface. You must enable the trace, choose the level on information needed, and check the user
mask to obtain the desired level of information.
If the trace is not configured properly, it will generate a large amount of information making it
very difficult to isolate problems. The following section explains how to properly configure a
useful trace.
Configuring Traces
Traces are composed of user mask flags (also known as bits) and trace levels. Open
Cisco CallManager Administration. To turn on tracing, set your trace parameters (including
configured service, bits, and so on) in the Service>Trace screen. Refer to the Cisco CallManager