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Index
A
acknowledging
appointment .........................................................95
acoustic signaling
turning off .............................................................65
activating ...............................................................27, 86
adding
participant .......................................................32, 33
partner to partner group .......................................53
adjusting
handsfree operation .............................................68
agent groups .............................................................110
anonymous calling ......................................................84
answered calls ......................................................14, 37
answering
call ........................................................................33
calls ......................................................................19
on hold .................................................................20
partners ................................................................46
pick-up .................................................................19
second call ...........................................................21
somewhere else ...................................................27
appointment ..........................................................94, 95
delete ...................................................................95
automatic
diversion ...............................................................24
Avaya menu ...............................................................89
B
beep ...........................................................................48
BM32 ........................................................................105
brightness ...................................................................68
button module .....................................................49, 105
buttons .........................................................................7
C
call charges ................................................................89
call diversion .......................................................23, 103
changing remotly ................................................103
call list .............................................................37, 38, 40
entry in phone book ........................................38, 40
call log ........................................................................37
call log lists ................................................14, 37, 38, 40
call number
on display .............................................................69
callback
automatic .............................................................16
calling .................................................13–15, 46, 84, 103
anonymous ..........................................................84
central phone book entry .....................................15
external ................................................................13
internal .................................................................13
partners ................................................................46
phone book entry .................................................14
remote using the system ....................................103
speakerphone ......................................................15
with a destination key ...........................................14
charges .................................................................89–91
display during a call .............................................89
last calls ...............................................................90
private calls ..........................................................91
projects ................................................................91
total ......................................................................90
units amount ........................................................90
coaching ...................................................................110
conference call ......................................................29–31
multiple .................................................................31
three-party ............................................................29
consultation call ....................................................22, 32
Contact Center ..................................................109, 110
contrast .......................................................................68
CSTA
answer call ...........................................................86
cut-in ...........................................................................17
D
data saving ...........................................................77, 79
central ..................................................................79
deactivating
call number display ..............................................20
deleting
appointment .........................................................95
from the favorite screen .......................................63
voice messages ...................................................44
deputy key ..................................................................53
destination key ................................................10, 71, 73
LEDs ....................................................................10
phone book ..........................................................73
direct dialing ...............................................................85
disconnecting .............................................................35
discrimination code ...................................................103
displaying
call number ..........................................................69
favorite screen .....................................................61
name ....................................................................69
1408/1416 User Guide January 2010 115