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Additional phone features
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Deskphones can still be used to make emergency calls. “Emergency
Calls only “ is displayed on the IP Deskphone display when not
logged in to Virtual Office. When the phone goes off-hook, dial tone is
available for emergency calls only. All other calls are restricted.
Troubleshooting Virtual Office
Virtual Office can cause error messages to display on-screen. Table 10
lists error messages and describes actions to correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message
Probable Cause Actions
Busy, try again Remote IP Deskphone
is active (not idle).
Wait for remote IP
Deskphone to become
idle and try again.
ACD is logged in. Log out of ACD IP
Deskphone before
initiating Virtual Office
from another IP
Deskphone.
Make Set Busy is
inactive on ACD IP
Deskphone.
Configure Make Set
Busy active on ACD IP
Deskphone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper database.
Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3) Incorrect User ID
entered.
Enter correct User ID.
User ID in Gatekeeper
database points to
originating Call Server.
Notify system
administrator.