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Call Center Agent/Supervisor Features
118
Agent logout
To logout:
1. Press the Make Busy Key and
disconnect the headset. The LED
indicator lights steadily.
Note 1: If you press the Make Busy Key
again, the LED indicator will turn off. At
this point your phone can accept non-
ACD calls, but you are logged out of the
queue.
Note 2: If you press the Make Busy Key
while on an ACD call, you will be logged
out automatically when the call is
finished.