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Call Center Supervisor Features
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Call Agent
To call an agent:
To leave Call Agent state:
Use the Supervisor Observe and
Supervisor Headset Port
The Supervisor Talk/Listen Key is located in the upper left corner of the
Avaya 1150E IP Deskphone and has an associated LED.
A supervisor can listen in on an active call at an Avaya 1150E IP
Deskphone by connecting the headset into the port near the Supervisor
Talk/Listen Key on an agent’s phone. The LED remains dark to denote
that the supervisor can hear the conversation while the microphone for
the supervisor’s headset is muted.
1. Press Call Agent Key, your position
goes into the Not Ready state.
2. Press the Agent Key assigned to the
agent
or
3. Dial the agent's position ID.
Note: To talk to another agent repeat
steps one and two or press the Agent
Key for the next agent.
1. Press the Goodbye Key.
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