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Call Center Agent/Supervisor Features
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Dial your Agent ID #
ACD DN 1 # ACD DN 2 #
ACD DN 3 # ACD DN 4 #
ACD DN 5 ##
Dial your Agent ID,
Supervisor ID
ACD DN 1 # ACD DN 2 #
ACD DN 3 # ACD DN 4 #
ACD DN 5 ##
Dial your Agent ID #
ACDDN1# Priority1#
ACDDN2#Priority2#
ACDDN3#Priority3#
ACDDN4#Priority4#
ACDDN5#Priority5##
Dial your Agent ID #
Supervisor ID #
ACD DN 1 # Priority 1 #
ACD DN 2 # Priority 2 #
ACD DN 3 # Priority 3 #
ACD DN 4 # Priority 4 #
ACD DN 5 # Priority 5 ##
2. Select one of the following four
login options:
Login without Supervisor ID
and without Priority
To login with Supervisor ID and
without Priority
To login without Supervisor ID
and with Priority
To login with Supervisor ID and
with Priority
3. Press either the In-Calls Key, or
the Not Ready Key to enter the
ACD queue.