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Call Center Agent features
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Activate Make Set Busy
Make Set Busy allows you to make your phone appear busy to all callers.
To activate Make Set Busy:
To deactivate Make Set Busy:
Making non-ACD calls
An Individual DN allows you to make outgoing calls and to receive non-
ACD incoming calls. If you do not have an active call when the LCD
indicator flashes, you can press the corresponding Individual DN Key and
answer the call.
To make a non-ACD call:
1. Press the Make Busy Key.
1. Press the Make Busy Key a second
time.
1. Press an Individual DN Key.
2. Dial the number you want to call.
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