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Answering Calls
The MERLIN system makes it easy to answer calls. Even though you
may have many lines appearing on your voice terminal, you can readily
tell which line has the incoming call because the green light beside the
line button flashes on and off. Just lift your handset, and you are
automatically connected to the ringing line.
If two calls come in at once, the red light next to the line button tells you
which line you will get when you lift the handset. If you want to answer
the other line instead, select it manually by touching its line button. For
example, when someone in your company is expecting an important call
on a personal line and that line rings at the same time another line rings,
you will want to answer the personal line first.
555-1234
In addition to giving you line status lights and automatically selecting the
ringing line when you pick up the handset, the MERLIN system offers
a number of other features that help you answer calls.
DISTINCTIVE RINGING
Different ringing patterns indicate the origin of a call:
one long ring = outside
two short rings followed by one long ring = intercom
one short ring followed by one long ring = transferred
LINE RINGING OPTIONS
You can program any line to ring immediately, to ring only if a call has
not been answered elsewhere after three rings, or not to ring at all. Most
lines should be programmed to ring at your console immediately, but if
you need to answer calls on a line only when someone else doesn’t answer
them, program the line for delayed ringing. (See page 21 for instructions
on programming Line Ringing.)
If someone else is also responsible for answering calls when you are busy,
it may be advisable to program that person’s console for delayed ringing.
If you and one or more attendants are usually kept busy answering calls,
however all consoles should have all lines programmed to ring immediately.
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