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SCREENING CALLS
Using Hold and Intercom-Voice (or Intercom-Ring) to screen calls before
passing them on makes it possible for you to find out if a person wants
to accept an incoming call. This method differs from Transfer in that the
call does not ring at the person’s phone. To screen calls, touch
Hold,
touch
Intercom-Ring, touch the appropriate Shift button (large systems only),
touch the appropriate Intercom Auto Dial button, ask the person if he or
she will accept the call, wait for a response, and hang up.
Hold
Pause
Intercom
Voice
Joan
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If you have the type of system in which all people have the same lines
on their telephones, the person takes the call by touching the button for
the line on which the call is held. So when you announce the call, you
must also announce its line number. If you do not have this type of system,
touch the line button to take the call off hold, then use the Transfer feature
to pass the call on.
NOTE: To call someone for whom you do not have an Intercom Auto Dial
button, dial the person’s intercom number after touching
lntercom-Voice.
CALL PARK WITH LOUDSPEAKER PAGING
You may not always be able to use the Transfer feature to pass calls on.
For example, if a call comes in for a person who may be in any one of
several locations, you won’t know where to transfer the call. By using the
Call Park and Loudspeaker Paging features together (see page 12 for in-
formation on Loudspeaker Paging), you can notify the person to pick up
the call from any MERLIN system telephone. Call Park is a special kind
of hold that lets you “park” a call by transferring it to yourself. The person
taking the call can pick it up from any telephone in your system by using
the Call Pickup feature, which means dialing * 7 plus your intercom
number.
To park the call until you can reach the person, touch
Transfer
and touch
your own Intercom Auto Dial button. Then page the person with a message
such as, “Ms. Jones, dial star seven and then dial ten.”
Transfer
Attendant
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