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Setting Up Conference Calls
If someone asks you to set up a conference call, you have two options: you
may either keep the person who requested the call on the line or you may
add the person to the conference call last. Keep in mind that the max-
imum number of people who can engage in a conference call is five (two
inside, two outside, and the person requesting the call).
With the person already on the line, touch Conference, touch a free line
button, and dial the other person’s number. To add more people to the
conference call, simply touch
Conference
and a free line button each time.
To add in the person who requested the call after the conference connec-
tions are established (or to add in other MERLIN system users), touch
Conference,
touch
Intercom-Voice
(or
Intercom-Ring),
touch the appro-
priate Shift button (large systems only), and touch the Intercom Auto Dial
button for the person you are adding. Once the connections are completed,
touch Hold to remove yourself from the call. The lines used in the con-
ference show busy lights at your console until the people hang up.
NOTE: To add someone for whom you do not have an Intercom Auto Dial
button, dial the intercom number after touching Intercom-Voice (or
Conference
555-1234
Conference
Intercom
Voice
Joan
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Hold
Pause
Intercom-Ring).
If you put a call on hold while you are establishing conference connec-
tions, you can add in the held call by touching Conference and the held
call’s line button.
DROP
Use the Drop feature if you get a busy signal or no answer when trying
to add connections to a conference call. To disconnect a line without af-
fecting other connections, touch Drop and the button for the line you are
unable to connect. You can also use Drop to disconnect any caller from
a conference call.
CONNECTING OUTSIDE CALLERS TO OUTSIDE LINES
There may be times when you have to connect an incoming call to some-
one who is not at the office. For instance, a caller may want to talk with
someone in your company who is visiting another business location or
who is working at home that day. You can “transfer” the call to the person
by establishing a conference connection.
With the caller on the line, touch Conference, touch a free line button,
and dial the number of the person who is away from the office. Once they
are connected, touch Hold to remove yourself from the call.
Drop
Stop
555-1234
Conference
555-1234
Hold
Pause
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