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Transferring Calls
Once you’ve answered a call, your task is usually to pass it on to the right
person. There are several ways to do this: using Transfer, Transfer with
Voice Announcement, Hold and Intercom to screen calls, or Call Park with
Loudspeaker Paging.
TRANSFER
This is the quickest way of transferring a call. Without hanging up or
touching any other button, touch Transfer (puts the call on hold), touch
the appropriate Shift button (large systems only), touch the Intercom Auto
Dial button for the person to whom you are transferring the call, and hang
up. If no one answers the call, it returns to your console, ringing in the
manner distinctive to a transferred call.
Transfer
Joan
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NOTE: To transfer a call to someone for whom you do not have an
Intercom Auto Dial button, simply dial the person’s intercom number after
touching
Transfer.
TRANSFER WITH VOICE ANNOUNCEMENT
If people in your office prefer to know who is calling them before they
answer the phone, use the Voice Announcement feature. To do this, touch
Transfer
Intercom
Voice
Transfer, touch Intercom-Voice, touch the appropriate Shift button (large
systems only), touch an Intercom Auto Dial button, announce the call, and
hang up. If no one answers the call, it returns to your console, ringing in
the manner distinctive to a transferred call.
Joan
31
NOTE: To transfer a call to someone for whom you do not have an
Intercom Auto Dial button, dial the person’s intercom number after touching
Intercom-Voice.
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