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16 / IP Phone User Guide
Handling Calls from the 480i CT Base Station
Handling Calls from the
480i CT Base Station
When you are connected to a call,
you can use the softkeys or hard
keys on the phone to transfer,
conference or place a call on hold.
Placing a Call on Hold
When you place a call on hold,
only your phone can retrieve the
call. To place a call on hold:
1. Connect to the call (if not already
connected).
2.Press the Hold softkey
The line/call appearance light will
begin to flash slowly. The screen
will display “Hold...” with the line
number the call is held on the
phone.
When on Hold
When you have been placed on
hold, you cannot hear any voice
from the caller. The call/line
appearance light for the line you
are on will remain solid to indicate
that you are still connected.
Automatic Hold
When juggling between calls, you
do not have to press the hold
button to go from one call to the
next. The phone will automatically
put your current call on hold as
soon as you press a new line/call
appearance button.
Retrieving a Held Call
If you have more than 1 call on
hold, you can scroll through the
held call information by pressing
3 and 4 navigation keys. To
reconnect to a call press the line/
call appearance button where that
call is being held. If you press the
call/line appearance button again,
you will disconnect from the call.
Transferring Calls
Blind Transfer
A blind transfer is when you
transfer a call directly to another
extension without consulting with
the person receiving the call. To do
this, simply complete the transfer
before the receiving party answers
the call.
Consultative Transfer
You also have the option to consult
with the person you are
transferring the call to, before you
complete the transfer. To do this,
simply remain on the line until the
receiving party answers the call.
After consulting with the receiving
party, you can either complete the
transfer or cancel the transfer to go
back to the original call.
Tue
May
17 10:19am
00:27
Keri March
L1 Hold
>201
Tue
May
17 10:19am
00:27
Keri March
L1 Connected
>201