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• Press Retry.
• The system has detected missing configuration data in the Comcast data
services. Please contact Comcast at 800-931-0790 to resolve the issue.
• Press Exit to close and try again later.
• Press Back to read / accept the E911 agreement
• Call 1-800-931-0790 for clarification on the agreement.
• Press Back to read / accept the Terms and Conditions
• Call 1-800-931-0790 for clarification on the Terms and Conditions.
The activation process took longer than 30 minutes. This may be caused by
network traffic or a communication error with the hardware. To resolve the
issue, perform the following steps:
• Press Retry
• Remove the power cable and the battery pack from the Black Modem
• Remove the AC adapter from the Silver Base
• Press and hold the OFF button on the phone until the Comcast logo
appears
• Reconnect the power cable to the Black Modem
• Reinstall the battery pack to the Black Modem
• Press Exit to close and try again later.
Troubleshooting