Filter
Top Products
102
• If you waited 5 minutes and did not receive a test call, please follow the
steps below to resolve the issue:
Call your new digital Comcast handset from your cell phone to test service.
• Using your cell phone dial the 10 digit telephone number associated with
your new phone.
• If you receive the call then your phone solution is functioning normally.
• Press the softkey under Retry
• Press the softkey under Start
• Press Exit to close and try again later.
• Remove the power cable from the Black Modem and remove the battery
pack
• Remove the AC adapter from the Silver Base
• Press and hold the OFF button on the handset until the Comcast logo
appears
• Reconnect the power cable to the Black Modem and reinstall the battery
pack
• Reconnect the AC adapter to the Silver Base
• Wait until the power, Internet and Info lights are glowing on the Base.
This can take up to two minutes
• Press the softkey under Start on the handset and follow the onscreen
instructions
If the problem persists call 800-931-0790
Troubleshooting