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The phone system has determined that the selected cable connection
is either not active or has a signal level too low to guarantee reliable
Phone service. To resolve the issue please perform the following steps:
• Check that all the coax cable connections are tightened.
• Press Retry
If this didn’t solve the problem then perform the following steps:
• Unplug all of the equipment and remove the Battery Pack from the
Black Modem
• Find another cable connection in the house
• Reinstall the equipment and follow the installation instructions from the
beginning
• Press Exit to close and try again later.
If you are unable to find any cable connection in the house that passes, call
800-931-0790.
The phone system is unable to communicate with the Comcast data
Services. To resolve the issue, perform the following the steps:
• Press Retry.
• Remove the power cable from the Black Modem
• Remove the Battery Pack from the Black Modem
• Check if the coaxial cable is connected securely to the Black Modem
• Remove the AC adapter from the Silver Base
• Press and hold the OFF button on the phone until the Comcast logo
appears
• Reconnect the power cable to the Black Modem
• Reinstall the Battery Pack to the Black Modem
• Reconnect the AC adapter to the Base
• Wait until the power, Internet and Info lights are glowing on the Base.
This can take up to two minutes
• Press the softkey under Start on the handset and follow the onscreen
instructions
• Press Exit to close and try again later.
If the problem persists call 800-931-0790
Troubleshooting
Troubleshooting