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Troubleshooting
For more details, you can also refer the Onscreen Help menu option under Settings menu.
If you need any further general / feature related queries, call 1-800-comcast for support.
For activation specific queries, contact 1-800-931-0790 for support.
During Installation
Problem Suggestion
Could not find one or
more of the items
mentioned in the check
list.
• Have the order number (from the Welcome letter or the
number given while ordering the phone) and the list of
items missing in the package and call 1-800-Comcast
for support.
‘POWER’ light in the
base is not glowing.
• Check if the power cord is properly connected to the rear
of the base station.
• Check if the power cord is properly connected to the
power outlet in the wall / power strip.
• Check if the power cord is not plugged into outlet
controlled by wall switch. If so, please turn on the wall
switch.
• Connect another device of any kind into the power outlet
and check whether it is operational.
• Try connecting the base station power cord to a different
power outlet.
‘POWER’ light in the
Voice Modem is not
glowing.
• Check if the power cord is properly connected to the rear
of the Voice Modem.
• Check if the power cord is properly connected to the
power outlet in the wall / power strip.
• Connect another device of any kind into the power outlet
and check whether it is operational.
• Try connecting the Voice Modem power cord to a
different power outlet.
‘INTERNET’ light in the
base is not glowing
• Check if the LAN port of Base and the LAN port of Voice
Modem are prewired properly (as per the Installation
Guide).
Troubleshooting