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Problem Suggestion
How do I reset my
base?
• Press the "reset" button located on the back of the unit. Until
you see the lights on the front of the unit go off. Release the
reset button and wait for the unit to cycle up. It may take up to
five minutes for the unit to reset.
• It is very important that you not unplug the Voice modem from
its power source when troubleshooting your Comcast Digital
phone service.
What should I do if I
experience poor call
quality with my
Comcast Digital phone
service?
• Check any other Household appliances plugged into the same
circuit, where the home gateway unit is plugged in.
• Check the cable signal by restarting the base. If poor, try
plugging the cable in a different cable jack to get good signal.
• Please chat with us for assistance if you are experiencing call
quality issues, including: static, interference, robotic sounds, and
calls cutting in and out.
I am unable to access
one or all of the online
services
• Check if at least one of the services (News / Sports / Horoscope /
Weather) is available. If so, this should be a temporary
availability issue and should get resolved soon.
• Check if the ‘Info’ light in the base is glowing. If not, check and
correct the wiring between LAN ports of Base and Voice Modem.
• Check if the ‘DS’,’US’ lights in the Voice Modem are glowing. If
not, check the cable signal by restarting the base. If poor, try
plugging the cable in a different cable jack to get good signal.
• Restart the base and the Voice Modem and try again.
Troubleshooting