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During Activation
If you find the below shown error screens, follow the suggestions given.
Problem Suggestion
This screen is displayed when the phone handset has lost wireless
connection with the Silver Base. Please perform the following steps to
resolve the issue:
• Verify that the Base’s AC adapter is plugged in and the Power
light is on
If the problem persists call 800-931-0790
This means there is a communication problem between the Black
Modem and the Silver Base. To resolve the issue please perform the
following steps:
• Press Retry.
• Check that all of the cables between the Black Modem and Silver
Base are securely connected
• Check that all the coax cable connections are tightened now.
• Remove the power cable from the Black Modem
• Remove the Battery Pack from the Black Modem
• Remove the AC adapter from the Silver Base
• Press and hold the OFF key on the handset until the Comcast logo
appears
• Reconnect the power cable to the Black Modem
• Re-install the Battery Pack to the Black Modem
• Reconnect the AC adapter to the Base
• Wait up to two minutes until the power and Internet lights on the
silver Base are on
• Press the softkey under Start on the handset and follow the
onscreen instructions
• Press Exit to close and try again later.
If the problem persists call 800-931-0790
Troubleshooting