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TROUBLESHOOTING
ADDITIONAL
INFORMATION
TROUBLESHOOTING [ 61]
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom Suggestion
The status LED won’t illuminate • Make sure the AC adapter is plugged into the base and wall outlet.
when the handset is placed in • Make sure the handset is properly seated in the base.
the base. • Make sure the charging contacts on the handset and base are clean.
The audio sounds weak • Move the handset and/or base to a different location away from metal
and/or scratchy. objects or appliances and try again.
• Press select/ch to help eliminate background noise.
• Make sure that you are not too far from the base.
Can’t make or receive calls. • Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Change the digital security code (See page 57).
• Make sure that you are not too far from the base.
The handset doesn’t ring or • The battery pack may be weak. Charge the handset in the base unit
receive a page. for 15-20 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
Severe noise interference. • Keep the handset away from microwave ovens, computers, remote
control toys, wireless microphones, alarm systems, intercoms, room
monitors, fluorescent lights,and electrical appliances.
• Move to another location or turn off the source of interference.