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TROUBLESHOOTING [80]
www.uniden.com
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first. If these steps
do not solve your problem, please call our Customer Hotline at 1-800-297-1023. (Mon - Fri 7 am to 7 pm,
Sat/Sun 9 am to 5 pm, CST. Phone support is closed on holidays.)
Symptom Suggestion
The charge LED won't illuminate
when the handset is placed in
the cradle.
• Make sure the AC adapter is plugged into the charger and wall outlet.
• Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handset are clean.
The audio sounds weak.
• Move the handset and/or base away from metal objects or appliances and try again.
• Make sure that you are not too far from the base.
Can't make or receive calls.
• Make sure that you are not too far from the base.
• Make sure the line is not in use. If call is already using a line, you cannot use that line to make
another outside call.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, and then reconnect it.
• De-register the handset (see “De-register the Handset” on page 29) and register the handset
(see “Register the Handset” on page 17).
The handset doesn't ring or
receive a page.
• Make sure that you are not too far from the base.
• Charge the batteries in the handset for 15-20 hours by placing the handset on charging cradle.
• De-register the handset (see “De-register the Handset” on page 29) and register the handset
(see “Register the Handset” on page 17).
During power failure, can't make
or receive a call.
• Make sure to use corded base handset to make or receive a call.
• Make sure that TEL line cord is connected firmly.
TROUBLESHOOTING