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If… Try…
The phone keeps
ringing when I answer
on an extension.
You may have to change the line mode. Contact
customer service for more information.
-
The answering system
does not work.
Making sure the answering system is turned on.
Making sure the base AC adapter is plugged into a
continuous wall outlet (i.e., not controlled by a wall
switch).
-
-
The answering
system won't record
messages.
Making sure the
Record Time
is not set to
Announce Only
.
Deleting saved messages (the memory may be full).
-
-
My outgoing message
is gone.
Seeing if there was a power failure. You may have to
re-record your personal outgoing message.
-
I can’t hear the base
speaker.
Making sure call screening is turned on.
Changing the base speaker volume.
-
-
Messages are
incomplete.
The incoming messages may be too long. Remind
callers to leave a brief message.
Deleting saved messages (the memory may be full).
-
-
The answering system
keeps recording
when I answer on an
extension.
You may have to change the line mode. Contact
customer service for more information.
-
I can't register a
handset.
Seeing if you already have 6 handsets registered to
this base.
Resetting the handset.
-
-
Weak or Hard To Hear Audio
If a caller’s voice sounds weak or soft, the signal might be blocked by
large metal objects or walls; you might also be too far from the base, or the
handset’s battery may be weak.
Try moving around while you’re on a call or moving closer to the base
to see if the sound gets louder.
Make sure the handset’s battery is fully charged.
Try adjusting the volume of the earpiece or the audio tone (see below).
Adjust the audio tone
During a call, press
TONE
to cycle through the three audio tone options:
High Tone
,
Natural Tone
(recommended for hearing aid users), or
Low
Tone
. (The tone setting appears in the display as you do this.) You may
have to experiment to figure out which audio tone works best for you.