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Call Transfer
58 Strata CIX IP5000-series Telephone UG 07/09
Call Transfer
Call transfer allows a call to be directed from one telephone to another on the CIX.
External transfers to telephone numbers or network extensions off the CIX are also
supported, please check with your System Administrator to see if this is enabled.
There are two types of call transfer:
• Blind transfer – The call is directly transferred to another extension without
announcing the call or waiting to see if the caller is available.
• Supervised transfer – The call is “supervised” during the transfer process so the
call can be announced to the receiving party before completing the transfer. A
supervised transfer also allows the person originating the transfer to take back or
cancel the transfer.
To perform Call Transfer Immediate
1. While on a call, press the
TRNS Soft Key.
2. Dial the extension where you wish to transfer the call.The call rings the destination
station and your telephone returns to the idle state. If your telephone does not go
idle, the destination may be located in a remote node, so you need to hang up to
return to idle state.
To transfer using the Cnf/Trn button
1. While on a call, press
Cnf/Trn. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or hang up to complete a “blind transfer.”
Note If the privacy option has been disabled, then if you use a Line button when you
transfer the call, the LED will flash red until the receiving party answers. While
the LED is flashing, you can press the
Line button to return to the call. If the
receiving party answers the call, the LED turns solid red and you cannot
reconnect to the original caller.
During call transfer, you can connect all three parties by pressing the
Cnf/Trn
button or by pressing the
JOIN soft key. This allows the three parties to talk
together.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.