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Strata CT Digital Telephone User Guide November 2001
Automatic Call Distribution (ACD) Single Line Digital Telephone Features
Automatic Call Distribution (ACD)
Your DKT2001 telephone must be programmed for ACD in order for ACD features to work. If you
are an ACD agent or supervisor, please refer to the Strata CT ACD Agent and ACD Supervisor’s
Guide(s) for detailed feature instruction.
➤
To receive ACD calls
➤
To access other ACD features
➤ Lift the handset
...or lift the handset and press
Line
.
You are connected to your ACD call.
1. Lift the handset
...or lift the handset and press
Line
.
You hear internal dial tone.
2. Enter the appropriate access code
sequence:
#4036
ACD Call Pickup
Cnf/Trn + #4033
ACD Help
#4031 + XXXX
Log In/Out (XXXX = Agent ID code)
Cnf/Trn + 406YY
Transfer to ACD Group (YY = ACD Group 01~16 on large
systems, 01~08 on small systems)
#4032
Unavailable
Cnf/Trn + #4038
Work Unit
Note If you receive a fast busy, verify your Agent ID
number or see your System Administrator.