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Maintenance and Troubleshooting 4-5
If, after performing these checks, the mobile computer is still not reading symbols, contact the distributor or Symbol
Technologies.
Tapping the window buttons or
icons does not activate the
corresponding feature.
Screen not aligned correctly. Re-calibrate the screen. See the Microsoft Windows Mobile 2003 for Pocket PC User Guide,
p/n 72E-68197-xx.
The system is not responding. Soft reset the system. To perform a soft reset, see Resetting the Mobile Computer on page 2-
19.
A message appears stating that
the mobile computer memory is
full.
Too many files stored on the
mobile computer.
Delete unused memos and records. You can save these records on the host computer.
Too many applications
installed on the mobile
computer.
If you have installed additional applications on the mobile computer, remove them to recover
memory. Select Start - Settings -Control Panel. Double-tap the Remove Programs icon. Select
the unused program and tap Remove.
Beamed data does not transmit. Mobile computers too close
together or too far apart.
Confirm that the mobile computers are between five inches and 39 inches apart. Also ensure
that there is a clear path between the two devices.
Insufficient room lighting. Adjust the room lighting or move to a different location.
When receiving beamed data an
out of memory message appears.
Not enough free memory
available for receiving data.
The mobile computer requires at least twice the amount of memory available as the data you
are receiving. For example, to receive a 30K application, the mobile computer must have at
least 60K free.
The mobile computer does not
accept scan input.
Scanning application is not
loaded.
Load a scanning application onto the mobile computer. See System Administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Ensure the mobile computer is within proper scanning range.
Battery is low. If the scanner stops emitting a scan beam when you press the scan button, check the battery
level. When the battery is low, the mobile computer shuts off before the mobile computer
notifies you of the low battery condition.
Note: If the scanner is still not reading symbols, contact the distributor or Symbol
Technologies.
Table 4-1. Troubleshooting the Mobile Computer (Continued)
Problem Cause Solution