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SpectraLink Corporation Link WTS Installation and Operation
Part Number: 72-0075-01-C-W.doc Page viii
Customer
Responsibilities
1. Maintain the installation site and provide the necessary utility services for
use of the Product in accordance with SpectraLink’s applicable published
specifications, see installation guide.
2. Provide all on-site labor necessary to assist SpectraLink in troubleshooting;
and for receiving, replacing, and returning all parts required to effect a
repair.
3. Provide unattended dial-up modem access to the system for remote
diagnosis by SpectraLink service personnel.
4. Customer will return to SpectraLink all defective equipment for which an
advanced shipment replacement has been made within ten business days.
Failure to return replaced items within the above-referenced period will
result in a customer obligation to pay full purchase price for the
replacement item.
Return Material
Authorization
All equipment failures must be verified by a SpectraLink Customer Support
representative and assigned a Return Material Authorization (RMA) number.
Replacement equipment will not be shipped without an RMA number assigned.
Equipment received by SpectraLink without an RMA number will be returned
to the customer without being repaired.
Exclusions
The following services are not included under this Agreement:
1. Support of Products not listed under the Coverage section above.
2. On-site services performed by SpectraLink to effect repair.
3. Services required to repair Product which has been opened, disassembled,
or otherwise tampered with due to unauthorized attempts by persons other
than SpectraLink employees or persons authorized by SpectraLink to
install, repair, maintain, or modify the hardware or software.
4. Services required due to causes external to the SpectraLink maintained
Products including, but not limited to fire, flood, lightning, physical abuse,
immersion in liquids, or exposure to solvents.
5. Services in connection with the relocation of the Product, or the addition,
removal, or maintenance of other devices not furnished by SpectraLink,
including communications devices, networks, or links.
Termination
SpectraLink requires 30-days written notice to cancel any optional services
purchased to upgrade the SpectraLink Warranty Support. Such written notice
must be on company stationary and indicate the date on which the cancellation
is to be effective. SpectraLink will credit the customer any unused prepaid
maintenance fees, calculated on a pro rata basis.