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Troubleshooting
The handset battery pack
does not charge.
If the charging contacts on the handset, cradle, or base are dirty,
clean them with a pencil eraser.
Be sure the battery pack is connected correctly.
Replace the battery pack.
The handset does not ring
or receive a page.
Move the base away from other electrical devices and sources of
noise.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the battery pack is charged. (If the battery power is too low,
it does not have enough power to light the display.)
You have an incoming call,
but do not receive any
Caller ID information.
Let the phone ring twice before you answer, so the system has time
to record the Caller ID information.
Check that the system is correctly and securely connected.
Verify with the phone company that your CID service is active.
The handset stops working
or works poorly during a
call.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the battery pack is charged. (If the battery power is too low,
it does not have enough power to light the display.)
If the base loses power while the handset is away, the security
access-protection code might change. Restore power to the base,
then place the handset back on the base. The CHARGE LED
lights, indicating that the code is set again.
If the charging contacts on the handset, cradle, or base are dirty,
clean them with a pencil eraser.
Either handset will not
work
Be sure the battery pack is connected properly and fully charged.
Registration might have failed. Re-register BOTH handsets.
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appears
Be sure that the other handset is not already in use. Both handsets
cannot be in talk mode at the same time.
Move the handset closer to the base.
Re-register the handset
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appears.
Register the handset by placing it on the base.
The system does not
answer calls.
Make sure the system is turned on and the AC adapter is properly
connected.
Check all phone line connections.
The system does not
record the caller’s
messages
Recording time is set to announce only. Set it to
'
''
'
or
*
**
*
.
Delete messages if the memory is full.
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