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Troubleshooting
69
Severe noise interference.
• Keep the handset away from microwave ovens,
computers, remote control toys, wireless
microphones, alarm systems, intercoms, room
monitors, fluorescent lights, and electrical
appliances.
• Move to another location or turn off the source
of interference.
The Caller ID does not
display.
• The handset was picked up before the second
ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your
Caller ID service is current.
You cannot register the
handset at the base.
• Charge the battery pack for 15-20 hours.
• De-register the handset (see “De-register the
Handset” on page 26) and register the handset
(see “Register the Handset to the Base” on
page 46).
The handset doesn’t
communicate with
another handsets.
• De-register the handset (see “De-register the
Handset” on page 26) and register the handset
(see “Register the Handset to the Base” on
page 46).
• Make sure that you have registered all handsets.
The handset or the base
can’t join the conversation
• Make sure there are not two handsets already
using the three-way conference feature.
• When recording a conversation, the 2nd
handset (or the base) cannot join the
conversation.
The answering system does
not work.
• Make sure the base unit is plugged in.
• Make sure that the answering system is turned
on.
• Make sure that the message record time is not
set to Announce only (see “Announce only
feature” on page 57).
Messages are incomplete.
• The incoming messages may be too long.
Remind callers to leave a brief message.
• The memory may be full. Delete some or all of
the saved messages.
After a power failure, the
outgoing message is
deleted.
• Record your greeting again. The default
message should remain.
Symptom Suggestion