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Troubleshooting
58
You cannot make long
distance calls.
• Please make sure you have long distance
service.
• Check if C alle r IQ is on. Turn Caller IQ off
(p. 62).
The handset does not display
the caller’s name and/or
phone number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be
interfering with your phone. Disconnect it and
try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her
Caller ID information (p. 27).
• If a (separate) Caller ID box is connected
between the unit and the telephone wall jack,
disconnect the Caller ID box or plug the unit
directly into the wall jack.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
• The Caller ID number auto edit feature is
turned off. Turn it on (p. 31) and try again.
• You need to press [C] or [s] after editing
the number.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing and
in use.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 22) or listen to the new
messages (p. 44, 45, 48).
You cannot have a
conversation using the
headset.
• Make sure the optional headset is connected
properly (p. 53).
•If “SP-phone” is displayed on the handset,
press [C] to switch to the headset.
Problem Cause & Remedy
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