Filter
Top Products
Subscriber’s Manual
61
5.17 Personal Custom
Service
A Personal Custom Service is a set of
options you can present to your callers,
allowing them to press buttons on their
telephones in order to access certain
features. You should explain the options
available to your callers in each of your
personal greeting messages, for
example, "This is (name). I can't take your
call right now. Press [1] to leave me a
message. Press [2] to speak with my
assistant. Press [3] to dial another
extension…". For details on recording
your greeting messages, see 2.3
Changing or Deleting Your Personal
Greeting Messages or 5.10 Personal
Greeting for Caller ID.
You can create your own personal custom
service and allow your callers to access
the following features:
Transfer to Mailbox: The VPS will
transfer the caller to your mailbox (or
another mailbox you specify here) where
he or she can leave a message.
Transfer to Extension: The VPS will
transfer the caller to the extension you
specify when creating the custom
service.
Transfer to Outside: The VPS will
transfer the caller to the outside
telephone number you specify when
creating the custom service. This feature
must be enabled for your mailbox by the
System Administrator or System
Manager.
Transfer to Custom Service: The VPS
will transfer the caller to the Custom
Service you specify here.
Voice Mail Service: The VPS will prompt
the caller to enter a mailbox number and
leave a message.
Automated Attendant Service: The
VPS will prompt the caller to dial an
extension number in order to speak with
someone else.
Intercom Paging: The VPS will page you
using the Intercom Paging feature of the
PBX. Your name will be announced to
alert you to the call. This feature is
available with certain PBXs only.
Repeat Greeting: The caller can play
your greeting message back from the
beginning in order to listen to your
Personal Custom Service options once
again.
Transfer to Operator: The VPS will
transfer the caller to the operator, or to
your Covering Extension if you have
assigned one (see 5.3 Assigning Your
Covering Extension).
You can also select what happens when a
caller makes no selection (No DTMF
Input Operation) while listening to your
greeting, perhaps because the caller is
using a rotary/pulse telephone. The caller
can either be transferred to your mailbox
or be disconnected.