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Troubleshooting
Problem Possible cause(s) Solution(s)
No dial tone on the
cordless handset.
1. The base unit is not properly connected.
2. Too far from the base unit.
3. Battery charge is low.
4. Incorrect battery polarity.
5. Re-register handset.
1. Check CONNECTION to power and telephone line.
2. Move handset CLOSER to base unit.
3. CHARGE battery.
4. RE-INSERT batteries and check + and
.
5. Handset not registered.
Antenna symbol is
ashing.
1. The handset is not registered. If the handset is
unregistered, it displays UNREGISTERED.
2. The handset is out of range.
3. The product is not properly connected.
1. REGISTER the handset.
2. Move CLOSER to the base unit.
3. Check power CONNECTION to the base.
No tone when the
cordless handset is
placed on the charger.
1.
The handset is not placed properly on the charger.
2. Charging contacts are dirty.
3. No power connection to base unit.
4. The handset’s power is turned off.
1.
Lift handset off the charger carefully and REPOSITION correctly.
2. CLEAN charging contacts with a clean and dry cloth.
3. Check power CONNECTION to the base.
4. CHECK batteries.
Handset charged for
24 hours but Battery
icon remains empty.
1. Handset batteries are defective.
2. Handset is not placed properly on the charger.
3. Battery installed incorrectly.
4. The product is not properly connected.
1. REPLACE with new AAA rechargeable Ni-MH batteries.
2. CHECK to make sure the battery icon is scrolling.
3. RE-INSERT batteries and check + and
.
4.Check power CONNECTION to the base.
No symbol on the
display.
1. Batteries are empty.
2. The product is not properly connected.
1. CHARGE batteries.
2. Make sure your product is properly PLUGGED-IN.
Can’t transfer a call. 1. Handset is busy.
2. Handset is out of range.
3. Wrong handset number.
1. Check ALL handsets and END all calls.
2. Move handset CLOSER to base unit.
3. Check HANDSET NUMBER.
appendix