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Collecting Form Data, IVR Data and URL History
N-TeliWeb
4.0 User Guide
5
N-TeliWeb
Collecting Form Data, IVR Data and URL
History
You can configure N-TeliWeb to display Form Data, IVR Data, and URL
History when a web call is answered by an extension with the NTeliAgent
application.
Tagging Pages for URL History
To appear in the URL history, the pages the caller visits prior to the call
must be tagged, as shown below:
<head>
<script language="JavaScript" src="webcall.js"></script>
<script language="JavaScript">
tagURL(location.href)
</script>
</head>
For more information on configuring:
•
IVR Data
: Refer to “Configuring Auto Attendant for Scenario 2” on page 15.
•
Form Data:
“Customizing Contactinfo.htm” on page 9 or “Customizing Con-
tact.htm” on page 14.
The URL History shows all
URL paths to tagged html
pages the caller visited prior
to the call.
The Form Data come
from the <form
name=infoForm> fields
in the source code of
Contact.htm or
Contactinfo.htm pages
The IVR data comes
from the Auto Attendant
/ Collect Digit action.
Figure 4. Caller Data window in NTeliAgent