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Configuring Auto Attendant for Scenario 2
N-TeliWeb 4.0 User Guide 15
N-TeliWeb
Configuring Auto Attendant for Scenario 2
Scenario 2 demonstrates how to use Auto Attendant in conjunction with
N-TeliWeb. For example, when the web caller clicks the Submit button (1),
WebCall connects and the Customer Support page appears. When the
customer clicks Sales (2), the Customer ID (3) and Product ID (4) pages
follow before the caller is put through.
Figure 14. Using Auto Attendant to push pages to the caller
sales_cid.htm
sales_pid.htm
IVR_top.htm
1
3
4
2