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Scenario 2—Caller Data from Auto Attendant
N-TeliWeb
4.0 User Guide
13
N-TeliWeb
8. If the call goes to an NTeliAgent user, the Caller Data window shows
Form data, IVR data and URL history.
Figure 13. Caller Data window in N-TeliAgent
9. From this point, in addition to voice communication, the agent and
caller can share web pages. For procedures, refer to Chapter 4, "Using
Center as a Workgroup Member," in the Center 4.0 User Guide.