Filter
Top Products
Subattendant User Guide for the Mitel 5340 IP Phone
Calls Waiting Indication
As a Subattendant, you may have calls queued and waiting to be answered. The Calls Waiting Indicator
in the top right corner of the display shows the total number of calls in the queue. Only calls ringing the
LDN keys or the Recall key appear on the Calls Waiting indicator.
Using the Hold Position Keys
The HOLD POSITION keys allow you to answer an LDN call or a call to your Prime (Intercom) line
without having to terminate your current call first.
To place a call on hold using a HOLD POSITION key:
• Press a free HOLD POSITION key. The associated Line Appearance indicator flashes, and the
Add Held softkey appears on the display.
To retrieve a call from a Hold Position key:
•
Press the HOLD POSITION key. The held call is transferred to your Prime line and the Prime
Line Appearance indicator changes to solid (on) to indicate an active call. The Hold Position
indicator goes blank indicating an empty Hold Position
.
To add a call on hold to a current conversation:
1. Do one of the following:
• Press the Add Held softkey for a private conversation.
• Select a line for a handsfree conversation, and then press the Add Held softkey.
2. Press the desired Hold Position key.
The held call is transferred to the current conversation and the associated line appearance indicator
changes from a flashing (on) state to an inactive (off) state.
Setting DND on an Extension
You can set up or cancel Do Not Disturb (DND) on behalf on other users.
To set up or cancel Do Not Disturb on an extension:
1. Press the key you have programmed as Superkey.
2. Press the Stations softkey.
3. Enter the extension number.
4. Press the Do Not Disturb softkey. The top right portion of your display shows whether DND is
On or Off at the extension.
5. Press SUPERKEY to exit.
-2-