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ACD AGENT/SUPERVISOR GUIDE FOR THE
MIVOICE 5224/5324 IP PHONES
Elements of Your Phone
Feature Function
Display
Provides a two-line, 20-character liquid crystal display (LCD) viewing
area that assists you in selecting and using phone features, accessing
your voice mail, and identifying callers.
When you are using the Superkey menu interface, prompts and feature
information appear on the display screen. For information on selecting
menu options with or without softkeys, see “Selecting Menu Options” in
this guide.
Softkeys
Context-sensitive keys change depending on the modes of the
operation and the menu currently displayed. Softkeys enable you to
easily view and select a variety of features.
Ring/Message Indicator
Flashes to signal an incoming call and to indicate a message waiting in
your voice mailbox.
Volume, Speaker and Mute
Controls
Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the
ringer, handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily
turn your phone’s handset, headset, or handsfree
microphone off during a call.
Fixed-Function Keys
Give you access to the following phone functions:
(SUPERKEY): provides access to menus for your
phone's additional features.
Note: When navigating through Superkey menu options, press
or to back up one menu level.
(CANCEL): ends a call when pressed during the call,
and, when you are programming the phone, eliminates any
input and returns to the previous menu level.
(REDIAL): calls the last number dialed.
(HOLD): places the current call on hold.
(TRANS/CONF): initiates a call transfer or
establishes a three-party conference call.
(MESSAGE): provides access to your voice mailbox
and flashes when you have messages waiting.
Note: The Ring/Message indicator (
) also flashes when
messages are waiting.
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