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MITEL MIVOICE BUSINESS
Feature Access Codes
Many features can be activated or disabled by Feature Access codes when no Feature Keys are
programmed for this purpose.
Contact your System Administrator for these and other Feature Access codes available on your
telephone system, or to have these features programmed into your set’s softkeys. Record your
Feature Access codes in the Personal Drectory table at the end of this guide.
For Agents on Resilient MiVoice Business Systems
If during a call, you hear two beeps that are repeated every 20 seconds it means that your phone
is switching to a secondary MiVoice Business system. The call continues but some of the keys
and features on your phone function differently. The keys and features begin working normally
again after you hang up. If your phone switches to the secondary system while your speaker or
handset is muted (that is, while the
MUTE key light is on), the call remains muted until you
hang up. Normal operation resumes when your phone switches back to the primary system. If
your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the
display. The rectangle remains until the switch to the primary system is complete.
Note: The mailbox on the secondary MiVoice Business system will not contain the same
messages as the mailboxes on the primary system. Any preferences that are voice mail
related are not carried from the primary to the secondary system. These preferences must
be set on both systems.
Features Not Available
There may be procedures in this guide that you cannot perform on your telephone, and your
display may not appear exactly as in the illustrations in this guide. Also, you may have additional
functionality not described in this guide, or some features described here may not be available to
you. The reason for this is that your company has specially selected your features and calling
privileges. See your System Administrator if you have any questions.
Line Interface Module
The Line Interface Module is an optional device that adds an analog phone line (POTS) capability
to your 5224 or 5324 IP Phone. If Emergency Call Routing is not programmed on your MiVoice
Business system, you must use the Line Interface Module to dial emergency calls. For more
information on emergency number dialing, refer to Emergency Calls.
If you have a Line Interface Module connected to your 5224 or 5324 IP Phone, all programming
of the Line Interface Module, except the Analog Key, is done by the Installer when your phone is
installed. For more information, refer to “Using the Line Interface Module” in this guide.
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