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ACD AGENT/SUPERVISOR GUIDE FOR THE
MIVOICE 5224/5324 IP PHONES
29
Personal Directory
Your Extension Number:____________________
Your Agent I.D. Number: ____________________
Your User PIN (required for ACD Hot Desk Agents only):______________
Your Supervisor’s Extension Number:___________________
Your Group Name/Number:___________________
Use this table to record your frequently used numbers.
Name Number
Use this table to record the feature access codes you are most likely to need on your telephone.
Feature Access Code
Auto Answer
Do Not Disturb
Headset Operation
Make Busy
Group Presence - Leave Group
Group Presence – Join Group
Group Presence - Leave All ACD Groups
Group Presence - Join All ACD Groups
Group Presence - Leave Group Third Party
Group Presence - Join Group Third Party