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ACD AGENT/SUPERVISOR GUIDE FOR THE
MIVOICE 5224/5324 IP PHONES
After you have logge
d in, you can display your Log-In information. Refer to ”Displaying Agent
Log-In Information“ for further details.
If you are a traditional ACD agent, you require your Agent ID to log in; if you are an ACD Express
or hot desk ACD agent, you require your Agent ID and your User Personal Identification Number
(PIN).
To log in as a traditional agent
1. Press SuperKey. “Agent Login?” is displayed.
2. Press Yes.
3. Dial your Agent ID number and press Enter.
To log in as a hot desk ACD agent or ACD Express agent
1. Press HotDesk. “No User Logged In” appears in the display.
2. Press Login. “Enter your Ext#” is displayed.
3. Dial your Agent ID number and press OK. “Enter your PIN” appears.
4. Enter your PIN and press OK.
Displaying Agent Log-In Information
It is possible to display and verify Log-In information when you are logged in to a set. The
information displayed is the Agent I.D. number logged in to that set. To display agent log-in
information:
1. Press SuperKey.
2. Press the No softkey until PERSONAL KEYS appears on the display.
3. Press the Yes softkey. The Agent Identification (I.D.) number currently logged in will be
displayed for 3 seconds
.
4. The prompt SELECT A KEY appears. You may select another Line Select Key for similar
information if the set has more than one line appearance.
If you press your Prime Line Key, your display shows your Agent I.D. number and your name
(if programmed).
5. To exit, press Cancel.
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