Filter
Top Products
MITEL MIVOICE BUSINESS
Logging Out
Logging out returns the set to Make Busy and it no longer receives Automatic Call Distribution
(ACD) calls, since ACD calls are directed to Logged In telephones only. Your set operates
normally for non-ACD use when logged out.
Logging Out can be activated during a call in progress, and takes effect only when you terminate
(hang up) the call. This allows you to activate this feature before your set can ring again for
another call.
To log out
1. Press SuperKey. “Agent Logout?” is displayed.
2. Press Yes.
Note: If you log out of an agent session while a call is in progress, “LOGGED OUT” will not
appear in the display until the call is ended.
Answering Calls
Answering ACD calls is not unlike answering regular calls. When the telephone rings, you will see
the indicator beside your Line Select Key flash. To answer the call, pick up the handset and begin
speaking.
A headset option can be programmed into your system, eliminating the need to pick up the
handset. A headset is helpful in high call traffic situations normally encountered in an ACD
environment. To use a headset, see ”Using A Headset“ and ”Using the Auto Answer Feature“.
Using the Auto Answer Feature
You may prefer to answer your calls automatically using the Auto Answer feature, for either
handset or headset operation. If this feature is enabled, after you receive a call you hear one
short ring before being automatically connected to the caller. Never leave your telephone
unattended while the Auto Answer feature is turned on.
Activating Auto Answer
To activate the Auto Answer feature
1. Press SuperKey.
2. Press the No softkey to scroll until AUTO ANSWER? appears on the display.
3. Select Turn On. Auto Answer is now activated and AUTO ANSWER appears on the display.
14