Filter
Top Products
ACD AGENT/SUPERVISOR GUIDE FOR THE
MIVOICE 5224/5324 IP PHONES
To join an ACD gr
oup
1. Lift the handset.
2. Do one of the following:
Press the Group Presence Feature key to join the group associated with the key.
Dial the Group Presence - Join Group feature access code followed by the group
directory number.
The LED associated with the key is steady lit when the member is present and off when
absent.
To leave an ACD group
1. Lift the handset.
2. Do one of the following:
Press the Group Presence Feature key to join the group associated with the key.
Dial the Group Presence - Leave Group feature access code followed by the group
directory number.
The LED associated with the key is steady lit when the member is present and off when
absent.
To join all ACD groups
1. Lift the handset (optional on devices that support on-hook dialing).
2. Dial the Group Presence - Join All ACD Groups feature access code.
To leave all ACD groups
1. Lift the handset (optional on devices that support on-hook dialing).
2. Dial the Group Presence - Join All ACD Groups feature access code.
To change another group member's presence status
1. Lift the handset.
2. Dial the Group Presence - Join Group Third Party or Group Presence - Leave Group Third
Party.
3. Dial the directory number of the group member.
4. Dial the group directory number.
19