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Voice Mail Administration
Changing Subscriber Mailbox Passwords
Page 12 Mitel
®
5000 Enterprise
®
Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008
Changing Subscriber Mailbox Passwords
Passwords prevent unauthorized mailbox access. Subscribers create their own passwords
when they initialize their mailboxes, but you may find that you need to change a password to
access a subscriber’s mailbox.
To change another subscriber’s password:
1. Access the administrator mailbox. See page 10.
2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance
menu.
3. Say or enter the mailbox or extension ID. You hear the Personal Options menu.
4. Press 3 or say “Password.”
5. Do one of the following:
• If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),
and then press #. Voice mail plays back the password.
• If you do not want to use a password, press #. Voice mail announces that you have
chosen not to have a password.
6. Press # or say “Accept” to accept the password as entered, or press 3 or say “Re-enter”
to erase and re-enter the password.
IMPORTANT
Using the administrator account, you do not need to know the password of a
particular mailbox to perform maintenance.
To provide system security, all mailboxes and extension IDs should have a
password. To make the passwords difficult to guess, they should not match
the mailbox number or consist of one digit repeated several times. This is
especially important for the voice mail administrator's mailbox, which allows
programming access to other mailboxes.